🚚 Shipping Policy – Kamal Medical Books
This Shipping Policy explains shipping options, processing times, tracking, and responsibilities for orders placed at kamalmedicalbooks.com.
1. Processing Time
Orders are processed within 1–3 working days from the time payment is confirmed (excluding weekends and public holidays). Processing time may be longer during sale periods or high-demand seasons.
2. Shipping Methods & Estimated Delivery
We use reputable courier partners. Delivery times are estimates and may vary by location and courier:
Domestic (Malaysia)
- Standard Shipping: 2–6 working days after dispatch
- Express Shipping: 1–3 working days after dispatch
International
- Standard International: 7–21 working days (varies by country and customs)
- Express International: 3–10 working days (where available)
Actual delivery times depend on destination, local postal services, and customs clearance.
3. Shipping Costs
Shipping fees are calculated at checkout based on weight, dimensions, shipping method, and destination. Special promotions (e.g., free shipping) will be displayed at checkout when applicable.
4. Order Tracking
After dispatch, we will email you a tracking number (if available). Use the courier’s tracking portal to monitor delivery status. If you do not receive a tracking number within 3 working days of order confirmation, contact us.
5. Lost, Damaged, or Delayed Shipments
- Damaged on arrival: Take clear photos of the package and item, then contact us within 3 working days. We will advise return/replacement steps.
- Lost parcels: If the courier confirms loss, we will arrange a replacement or refund per our Return & Replacement Policy.
- Delayed parcels: Delivery estimates are not guaranteed. If a parcel is significantly delayed, contact us and we will liaise with the courier.
6. Customs, Duties & Taxes (International Orders)
International shipments may be subject to import duties, taxes, or customs fees imposed by the destination country. These are the responsibility of the recipient. We recommend checking local regulations before ordering.
7. Address & Delivery Instructions
Please provide accurate shipping information at checkout. We are not responsible for misdelivery caused by incorrect or incomplete addresses. If you notice an error immediately after ordering, contact us promptly; we will attempt to update the address before dispatch.
8. Contact for Shipping Issues
WhatsApp: +6018-229 2515
Email: enquiry@kamalmedicalbooks.com